Frequently Asked Questions (FAQ)
1. What routes does Dominican Shuttles operate?
We provide 100% private, door-to-door transfers from all major airports in the Dominican
Republic:
From Punta Cana International Airport (PUJ)
- PUJ → Punta Cana, Bávaro, Cap Cana, Macao, Uvero Alto, Cortecito
- PUJ → La Romana (LRM), Casa de Campo, Bayahibe, Dominicus Beach, Cruise Terminal
- PUJ → Juan Dolio, Guayacanes, Boca Chica
- PUJ → Santo Domingo (SDQ), Las Américas Airport, La Isabela Airport, Colonial Zone, Cruise Terminal
From Santo Domingo Airport (SDQ – Las Américas Airport)
- SDQ → Santo Domingo City, Colonial Zone, Cruise Terminal, La Isabela
- SDQ → Punta Cana (PUJ), Bávaro, Cap Cana, Uvero Alto, Macao
- SDQ → La Romana (LRM), Bayahibe, Casa de Campo, Dominicus Beach
- SDQ → Samaná, Las Terrenas, Las Galeras, Puerto Bahía
From Puerto Plata Airport (POP)
- POP → Puerto Plata, Costa Dorada, Playa Dorada, Cofresí, Maimón, Amber Cove Cruise Terminal
- POP → Sosúa, Cabarete
From Santiago / Cibao International Airport (STI)
- STI → Puerto Plata (all major resorts above) And all routes are also available in reverse.
2. How do I book a shuttle transfer?
Booking is fast and simple:
- Go to DominicanShuttles.com
- Enter Pickup → Destination, date, and number of passengers
- Choose your vehicle
- Confirm your booking For groups of 10+ passengers, please email
info@dominicanshuttles.com.
3. What is included in the price?
Every transfer includes:
- Free airport waiting time
- Air-conditioned vehicle
- Professional, uniformed driver
- All taxes and highway fees
- Complimentary luggage handling
- Baby seats (on request)
- Flight tracking for delays no hidden fees. No extra charges for reasonable delays.
4. What kind of vehicles do you offer?
Our fleet includes:
- Private Sedans
- Luxury SUVs
- Minivans
- Full-size vans
- Mini buses
- Large buses for groups and events
All vehicles are clean, modern, and fully insured.
5. Are your drivers professional and safe?
Yes. We have:
- 15+ years of experience
- Excellent safety record
- Fully licensed and background-checked drivers
- TripAdvisor-recommended service
- Drivers familiar with all airports, hotels, villas, and resorts
6. How long are the average transfer times?
PUJ (Punta Cana Airport)
- PUJ → Bávaro/Cap Cana/Cortecito: 15–25 min
- PUJ → Uvero Alto: 35–45 min
- PUJ → La Romana: 50–55 min
- PUJ → Bayahibe: 1 hr 10 min
- PUJ → Santo Domingo (SDQ): 1 hr 45 min – 2 hr
SDQ (Santo Domingo Airport)
- SDQ → Santo Domingo City: 25–35 min
- SDQ → Punta Cana:1 hr 50 min – 2 hr 10 min
- SDQ → La Romana: 1 hr 15 min
- SDQ → Bayahibe:1 hr 30 min
- SDQ → Samaná: 2 hr–2 hr 45 min
POP (Puerto Plata Airport)
- POP → Puerto Plata City: 25 min
- POP → Sosúa: 15 min
- POP → Cabarete: 25–35 min
STI (Santiago Airport)
- STI → Puerto Plata: 1 hr 20 min
7. Do you provide baby seats or child seats?
Yes — complimentary upon request.
Just add it during booking or tell your driver.
8. What if my flight is delayed?
We track flights in real time.
Your driver adjusts automatically — no charge for normal delays.
9. Can I book round-trip transfers?
Yes. Simply select Round Trip during booking.
10. Do you provide cruise terminal transfers?
Yes. We service:
- La Romana Cruise Port
- Santo Domingo Cruise Ship Terminal
- Amber Cove Cruise Terminal (Puerto Plata)
Cruise transfers include port pickup signs.
11. Do you offer private charter flights?
Yes — private flights between:
- PUJ ↔ SDQ
- PUJ ↔ STI
- PUJ ↔ LRM
- SDQ ↔ LRM
- Custom Caribbean routes
12. Can you handle large groups, events, weddings, or conferences?
Yes. We have vans, mini buses and large buses.
We regularly serve:
- Corporate events
- Destination weddings
- Sports teams
- Family groups
- Cruise excursions
13. What is your cancellation policy?
- Free cancellation up to 24 hours before pickup
- 50% refund under 24 hours
- No-show: driver waits up to 60 minutes at airport (We can adjust if you prefer a different policy.)
14. How can I contact you?
Email: info@dominicanshuttles.com
WhatsApp: 1 820 850 5200
Available 24/7