Effective Date: 02/01/2024
Dominican Shuttles is committed to protecting the privacy of its users. This Privacy Policy outlines our practices concerning the collection, use, and sharing of your information through the use of our [Website/Service], which includes our rideshare platform.
Information We Collect
We collect information necessary to provide you with a reliable and efficient rideshare experience. This may include:
Personal identification information (name, email address, phone number)
Location information (pickup and drop-off points)
Payment information (although we do not store credit card numbers)
Purpose of Use: The information we collect is used solely for the purpose of providing rideshare services, which includes:
Matching riders with drivers
Facilitating communication between riders and drivers
Processing payments for the service (note: credit card details are processed by a secure third-party payment processor and are not stored by our system)
Disclosure of Information
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information except for the following purposes:
To comply with the law or legal process
To protect the rights, property, or safety of Dominican Shuttles, our users, or others
Data Security
We implement reasonable security practices to safeguard your information from unauthorized access, alteration, or destruction. These practices are periodically reviewed and updated.
Data Retention
We retain your personal information only for as long as necessary to provide you with our services and as required by applicable law.
Your Privacy Rights
You have the right to access, correct, or delete your personal information. You can manage your information through our app or by contacting us directly.
Changes to This Policy
We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Service prior to the change becoming effective.
Contact Us
If you have any questions about this Privacy Policy, please contact us at info@dominicanshuttles.com.
Our cancellation policy is as follows:
Full Refund: If you cancel at least 48 hours before your scheduled ride, you are entitled to a full refund of any charges paid.
Partial Refund (50%): Cancellations made within 24 to 48 hours before the scheduled ride will result in a refund of 50% of the charges paid.
No Refund: If the cancellation occurs less than 12 hours before the scheduled ride, you will not be eligible for a refund.
To cancel a booking, please follow the instructions on our app or website, or contact our customer service team for assistance..